The Turf Yard (“The Turf Yard,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit theturfyard.com (the “Site”), request a quote, use our turf calculators, or contact our Mesa, Arizona or Provo, Utah yards — and how we use, share, and protect that information.
By using the Site, you agree to the collection and use of information as described in this policy.
Information We Collect
We collect information in the following ways:
Information you give us directly. When you request a quote or estimate, fill out our contact form, ask about contractor or wholesale pricing, or contact us by phone, you may provide:
- Your name
- Email address
- Phone number
- Mailing or project address (for delivery, pickup planning, or estimates)
- Details about your project (such as square footage, product interest, or whether you are a homeowner, contractor, or property manager)
- Any other information you choose to include in a message
Information collected automatically. When you browse the Site, we and our service providers may automatically collect technical information such as:
- Your IP address and general location (such as city or region)
- Browser type and device information
- Pages you visit, links you click, and time spent on the Site
- Referring website or search terms that brought you to the Site
This information is collected through cookies and similar technologies (see “Cookies and Tracking” below).
Calculator and planner inputs. When you use our artificial turf calculator, sub-base calculator, or project planner, the figures you enter (such as project dimensions and product selections) are used to generate your estimate. These tools run in your browser to produce a result; we may collect aggregate, non-identifying usage data to improve them.
How We Use Your Information
We use the information we collect to:
- Respond to your quote requests, questions, and contact form submissions
- Prepare estimates and plan pickup or delivery from our Mesa or Provo yards
- Provide contractor and wholesale pricing when requested
- Communicate with you about your project, order, or inquiry
- Operate, maintain, and improve the Site and our calculators
- Understand how visitors use the Site so we can make it more useful
- Protect against fraud, abuse, and security issues
- Comply with applicable laws
We do not sell your personal information.
Text Messaging / SMS Communications
If you provide your phone number and opt in to receive text messages from us — for example, by checking the SMS consent box on our contact or quote-request form — we use your phone number and opt-in record to send SMS messages related to your inquiry, project, or scheduled appointment. Typical uses include:
- Following up on a quote, sample request, or contact-form submission
- Confirming or rescheduling on-site consultations, pickups, or deliveries
- Sharing project details or product information you have asked about
Message frequency varies and is conversational — we do not send recurring promotional text messages. Message and data rates may apply based on your wireless carrier and plan. You can opt out of SMS at any time by replying STOP to any text message we send, or by contacting us directly.
We do not sell, rent, or share your phone number or SMS opt-in information with third parties for their marketing purposes. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We may share your phone number with service providers that help us deliver SMS on our behalf (for example, our SMS platform vendor), and only to the extent needed to send messages you have asked to receive.
Full SMS program details, including supported carriers and how to get help, are in our SMS Terms.
Cookies and Tracking
The Site uses cookies and similar technologies to make the Site work, remember your preferences, and understand Site traffic. We may use:
- Essential cookies that are necessary for the Site to function.
- Analytics cookies (for example, through analytics providers) that help us understand which pages are visited and how the Site performs.
Most web browsers let you control or disable cookies through their settings. If you disable cookies, some parts of the Site may not work as intended.
How We Share Information
We share information only as needed to operate our business and as described here. We may share information with:
- Service providers who help us run the Site and our business — for example, website hosting, analytics, form processing, email or communication tools, and delivery coordination — and who are permitted to use the information only to perform services for us.
- Professional advisors such as legal, accounting, or insurance providers, where reasonably necessary.
- Authorities or others when we believe in good faith that disclosure is required by law, to enforce our terms, or to protect the rights, property, or safety of The Turf Yard, our customers, or others.
- In a business transfer, such as a merger, acquisition, or sale of assets, where information may be transferred as part of that transaction.
We do not sell your personal information, and we do not share it for third-party advertising in exchange for payment.
Third-Party Links and Embeds
The Site may contain links to other websites and may embed third-party content such as Google Maps or video players. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites or services you use.
Data Retention
We keep personal information for as long as needed to respond to your inquiry, fulfill the purpose it was collected for, maintain our business records, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
You can:
- Update or correct your information by contacting us using the details below.
- Opt out of marketing communications by following the unsubscribe instructions in any marketing email or by contacting us.
- Control cookies through your browser settings.
Depending on where you live, you may have additional rights regarding your personal information — such as the right to request access to, correction of, or deletion of the personal information we hold about you, and the right not to be discriminated against for exercising those rights. To make a request, contact us using the information below. We will respond as required by applicable law.
Children’s Privacy
The Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes will be reflected here, and your continued use of the Site after an update means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out:
The Turf Yard
- Contact form: theturfyard.com/contact-us/
- Mesa, AZ yard: 328 N. Gilbert Road, Mesa, AZ 85203 — (480) 910-2440
- Provo, UT yard: 748 N. 1890 West, Suite 27, Provo, UT 84601 — (385) 335-9042